Student Help Desk

The Student Help Desk provides personalized support to meet your educational needs. Our instructors are available to answer questions and keep you on the path to earning your diploma!

Contact the help desk for:

General Assistance

We can answer questions about your class and help solve general issues.

Retakes and Resets

Contact the help desk to reset an assignment or retake a quiz.

Opening and Unlocking Exams

When you’re ready, we can open cumulative reviews or unlock exams.

Help with Connecting to a Proctor

Having trouble connecting with a proctor for a Prescriptive Test or Credit by Exam? We can assist you.

Contact Information

Can’t find the contact information for your mentor, advisor, or instructor? Our help desk can get this info for you!

What about tutoring?

Our instructors offer individualized virtual tutoring in the core subjects and electives.

To book a tutoring session with an instructor:

  • Find an email from your teacher and click the “Book with me” link in their email signature to make an appointment.

  • Or, contact the Student Help Desk and ask for a booking link for your teacher.

Contact the Student Help Desk

Grad Solutions Students

GS Help Desk Hours:

Monday - Friday, 8am - 11pm MST

Sunday, 11am - 6pm MST

Please contact the Grad Solutions Student Help Desk by completing the form below. You’ll receive an email with contact instructions to either begin a video chat with an instructor (on your phone, tablet, or computer) or call us using the phone number provided.

Smart Schools Students

SS Help Desk Hours:

Monday - Thursday, 9am - 1am MST

Friday - Sunday, 10am - 6pm MST

Please contact the Smart Schools Student Help Desk by either: